CompuArt Store FAQ

Last updated: March 5, 2026 (Africa/Cairo)

Shipping & Delivery

1. Do you ship to all governorates in Egypt?

Yes, we ship to all governorates across Egypt.

2. How long does delivery take in Cairo and Giza?

Delivery is typically next-day for Cairo and Giza.

3. How long does delivery take outside Cairo/Giza?

Delivery time for other governorates may vary depending on the location and courier schedule.

4. Do you offer same-day delivery?

Same-day delivery may be available in certain cases but is not guaranteed.

5. Do you offer next-day delivery?

Yes, next-day delivery is available for Cairo and Giza.

6. What time cutoff applies for next-day delivery?

Orders confirmed between 11:00 AM and 4:00 PM can typically be scheduled for next-day delivery.

7. How is shipping cost calculated?

Shipping cost is calculated automatically using the standard shipping calculation system on our website.

8. Is shipping free above a certain order value?

Yes. Orders above 50,000 EGP qualify for free shipping.

9. Do bulky or heavy items have extra shipping fees?

Yes. Bulky or heavy orders may incur additional shipping fees depending on size and weight. Final pricing is shown on the website.

63. Do you ship on Fridays or holidays?

Shipping operations are closed on Fridays.

Payments

10. What are your customer support working days?

HQ support operates Sunday to Thursday. Stores operate Saturday to Thursday. Friday is closed for both.

11. Which payment methods are accepted?

Cash, Visa, Mastercard, Bank Transfer, and most bank cards.

12. Is Cash on Delivery (COD) available?

Yes, COD is available.

13. Is there a COD fee?

No. There is no COD fee.

14. Are prices VAT-inclusive?

No. Prices do not include VAT.

15. Can I pay by bank transfer?

Yes, bank transfer is accepted.

16. Can I pay online with Visa or Mastercard?

Yes.

17. Do you offer installment payments?

Yes. Installments are available via Credit Cards, Shoula, Aman, ValU, and other providers.

18. Which banks support installments?

All bank cards are accepted. We also support CIB POS installments.

19. Is there a minimum order value for installments?

No minimum order value.

20. Do installment plans include fees or interest?

This depends on the installment provider and selected plan.

21. Are all products eligible for installments?

Yes.

68. Do you store customer card information?

No.

69. Is my payment information secure?

Yes. Payments are processed using standard secure payment procedures.

Warranty

22. Do you offer official manufacturer warranty?

Yes.

23. Do you offer local/distributor warranty?

Yes.

24. How can I check warranty period for a product?

Warranty is verified using the product serial number within our system.

25. What voids warranty?

Warranty may be voided if the product is misused or repaired/modified outside an authorized service center.

26. How do I submit a warranty claim?

Customers should contact CompuArt support and submit the product for inspection. The item will be processed through the official service center.

27. What documents are required for warranty claims?

Usually only the product box is required. The invoice may be requested if needed.

28. How long does warranty inspection or repair take?

Typically 14 business days.

29. If repair is not possible, do you replace or refund?

Yes. Replacement or refund is provided depending on the service center report.

Returns & Refunds

30. What is your return window?

Returns may be requested within 14 business days.

31. Can I return opened items?

No.

32. Which items are non-returnable?

All items are subject to return rules; however opened items are not eligible for return.

33. Can I exchange a product instead of requesting a refund?

Yes, depending on the service center approval.

34. How long does refund processing take?

Up to 14 business days.

35. How will I receive my refund?

Refunds are issued using the same payment method used for the order.

Order Issues

36. What should I do if I receive a damaged item?

The item will be inspected by the service center, and actions will be taken according to their report.

37. What should I do if I receive the wrong item?

Contact CompuArt support immediately so the order can be verified and corrected.

38. How soon must damaged or incorrect items be reported?

Items must be inspected by the service center, and the report will determine the resolution.

39. Is an unboxing video required for claims?

No.

Orders

40. Can I cancel my order before shipping?

Yes. If the order was prepaid, shipping fees may be deducted.

41. Can I modify my order after placing it?

Yes, as long as the request is made before the order cutoff time.

Tracking

42. How can I track my order?

Orders can be tracked through Mylerz tracking integrated into our website.

43. When will I receive my tracking number?

Tracking information is sent via WhatsApp.

Pickup

44. Do you offer branch pickup?

Yes.

45. What is required for branch pickup?

The order number and customer verification are required.

PC Builds & Technical Services

46. Do you provide compatibility checks before purchase?

Yes.

47. Do you provide PC build consultation?

Yes, through all our social media channels and support team.

48. Do you offer PC assembly service?

Yes.

49. Are assembled PCs tested before delivery?

Yes. Our operations team tests assembled systems before delivery.

50. Do assembled PCs go through stress testing?

Yes.

Products & Stock

51. Do you update stock in real time?

Stock accuracy is about 90% real-time.

52. Why can a product become out of stock after ordering?

In rare cases, if stock changes unexpectedly, we contact the customer and request to hold the order until the item becomes available again.

53. Why did the product price change?

Prices may change due to supply and demand, currency exchange rates, and global shipping costs.

54. Do you price-match competitors?

No. Our pricing reflects the service quality, warranty, and after-sales support we provide.

55. Do you sell only new items?

Yes.

56. Do you sell open-box or refurbished products?

Normally no. In rare cases there may be open-box items from customs.

57. How can I verify that an item is original?

Products include official warranty labels from the distributor. Customers may also verify the product on the manufacturer website.

58. Are product photos/specs always exact?

Photos and specs may vary slightly depending on manufacturer updates.

Support

60. What are your support working hours?

HQ: Sunday to Thursday (10:00 AM to 7:00 PM). Stores: Saturday to Thursday. Friday is closed for both.

61. Which support channel is fastest?

Phone calls.

62. Do you support Arabic and English customer service?

Yes.

Business Purchases

64. Do you provide invoices for business purchases?

Yes.

65. Can companies request official quotations?

Yes.

66. Do you handle bulk or B2B orders?

Yes. Corporate orders are handled through corporate.compuartstore.com.

Additional Services

67. Do you offer gift packaging?

Yes.

Privacy

70. How do you handle customer data and privacy?

Customer data is handled using standard secure procedures to protect privacy and transaction security.